恒旺集團(tuán)質(zhì)量服務(wù)萬(wàn)里行河南商丘站

質(zhì)量服務(wù)萬(wàn)里行

萬(wàn)里行活動(dòng)圓滿收官

2023恒旺集團(tuán)質(zhì)量服務(wù)萬(wàn)里行已接近尾聲，最后一站來(lái)到了河南省商丘市，據(jù)了解，來(lái)自河南商丘的李老板是首次購(gòu)買恒旺HWL90-9輪式挖掘機(jī)，便給予了恒旺機(jī)械極高的評(píng)價(jià)。

The 2023 Hengwang Group Quality Service Tour is nearing its conclusion, with the final stop arriving in Shangqiu City, Henan Province. It is understood that Mr. Li from Shangqiu, Henan, who purchased the Hengwang HWL90-9 wheel excavator for the first time, has given Hengwang Machinery a very high evaluation.

售后服務(wù)團(tuán)隊(duì)的工程師們到達(dá)客戶施工現(xiàn)場(chǎng)后立馬為客戶檢修機(jī)器，發(fā)現(xiàn)水溫高，邊門工具箱鎖不上等問(wèn)題，經(jīng)過(guò)修理已經(jīng)正常，并與客戶進(jìn)行溝通知道客戶機(jī)器保養(yǎng)及注意事項(xiàng)。服務(wù)小組根據(jù)不同用戶單位產(chǎn)品和工作環(huán)境，采取針對(duì)性的產(chǎn)品檢修、溝通交流、意見(jiàn)收集等，讓客戶進(jìn)一步了解和熟悉產(chǎn)品，使用起來(lái)更加得心應(yīng)手，不斷提升客戶對(duì)恒旺產(chǎn)品認(rèn)可度。

After the after-sales service team's engineers arrived at the customer's construction site, they immediately inspected the machine for the customer, finding issues such as high water temperature and a side door toolbox that couldn't be locked. After repairs, the machine was functioning normally again. They also communicated with the customer about machine maintenance and precautions. The service group, according to different user units' products and working environments, adopts targeted product maintenance, communication exchanges, and feedback collection, etc. This approach enables customers to further understand and familiarize themselves with the products, making them easier to use and continuously enhancing customer recognition of Hengwang products.

起早貪黑，泥里爬，土里滾，滿身的柴油味……似乎成了象征售后服務(wù)的代名詞，但這些對(duì)于恒旺集團(tuán)服務(wù)人員而言并不重要，大家關(guān)注的是“機(jī)器問(wèn)題少了，干的活就多了，為客戶創(chuàng)造的效益就高了”，這才是恒旺售后服務(wù)的目標(biāo)。

Rising early and working late, crawling through mud, rolling in the dirt, covered in the smell of diesel... these seem to have become synonymous with after-sales service. However, for the service personnel of Hengwang Group, these are not important. What everyone focuses on is "the fewer the machine problems, the more work done, and the higher the benefits created for customers." This is the true goal of Hengwang's after-sales service.

未來(lái)，恒旺集團(tuán)售后服務(wù)團(tuán)隊(duì)將繼續(xù)以客戶需求為導(dǎo)向，持續(xù)推進(jìn)服務(wù)體系的建設(shè)，不斷為客戶提供更加智能化、數(shù)字化和高效率的服務(wù)，不忘初心，砥礪前行。

In the future, the Hengwang Group's after-sales service team will continue to be customer-oriented, persist in advancing the construction of the service system, and constantly provide customers with more intelligent, digital, and efficient services, staying true to their original aspirations and forging ahead with determination.

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山東恒旺集團(tuán)以“讓最廣泛的用戶享受最高性價(jià)比的產(chǎn)品及服務(wù)”為使命，不斷推出新產(chǎn)品，提供全方位服務(wù)。主營(yíng)產(chǎn)品類目齊全，包括挖掘機(jī)、推土機(jī)、鉆機(jī)、打樁機(jī)、壓路機(jī)、履帶運(yùn)輸車等20大系列180余種。產(chǎn)品通過(guò)ISO、歐盟CE、德國(guó)TUV、法國(guó)BV等十余項(xiàng)安全檢測(cè)認(rèn)證。

Shandong Hengwang Group, with the mission of "providing the widest range of users with the highest cost-effective products and services," continuously introduces new products and offers comprehensive services. Our main product categories are comprehensive, including excavators, bulldozers, drilling rigs, piling machines, road rollers, tracked transport vehicles, and more, totaling over 20 series and 180 varieties. Our products have obtained more than ten safety testing certifications, including ISO, EU CE, Germany TUV, France BV, and others.

干工程、選恒旺、事業(yè)興旺！

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